Who we are
At Cerrajeros Ferlocks, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or contact us through it.
1. Data Controller
Commercial name: Cerrajeros Ferlocks
NIF: 75118062Q
Phone: +34 966 093 957
Email: info@ferlockslocksmith.com
Website: https://ferlockslocksmith.com
Data Protection Officer (DPO):
Cerrajeros Ferlocks
Email: info@ferlockslocksmith.com
Phone: +34 966 093 957
2. What personal data we collect
We may collect and process the following personal data:
- Name
- Phone number
- Email address
- Postal address, if provided
- Any information you include in contact forms, emails, WhatsApp messages, or phone calls
- Technical data such as IP address, browser type, device information, and website usage data
- Any other information necessary to provide our locksmith services
3. How we collect your data
We collect personal data when:
- You contact us through the contact form on our website
- You call us by phone
- You send us an email
- You contact us through messaging services such as WhatsApp
- You browse our website
- You leave comments on the website, if that function is enabled
4. Purpose of processing your data
We process your personal data for the following purposes:
- To respond to enquiries and requests for information
- To provide locksmith services requested by you
- To manage appointments, emergency services, quotes, and customer service
- To send service-related communications
- To comply with legal, tax, and administrative obligations
- To improve the performance, security, and usability of our website
- To prevent spam, fraud, and misuse of the website
5. Legal basis for processing
We process your personal data on the following legal grounds:
- Your consent, when you voluntarily contact us or accept optional cookies
- The performance of a contract or pre-contractual measures, when you request our services
- Compliance with legal obligations
- Our legitimate interest in maintaining website security, preventing fraud, and improving our services
6. How long we keep your data
We will retain your personal data only for as long as necessary for the purposes for which it was collected, and to comply with legal obligations.
In general:
- Contact enquiries: for as long as necessary to handle your request
- Customer/service data: for the duration of the business relationship and the legally required retention periods
- Billing and accounting data: for the legally required retention periods
- Website technical data: according to the applicable cookie and analytics settings
- Comments, if enabled: comments and their metadata may be stored indefinitely
7. Who we share your data with
We do not sell your personal data to third parties.
We may share your data with third parties only when necessary, such as:
- Hosting providers
- Email providers
- IT and website maintenance providers
- Accounting or tax advisors
- Public authorities, courts, or law enforcement agencies when legally required
- Spam detection or website security services
All third parties that process data on our behalf do so under appropriate confidentiality and data protection obligations.
8. International data transfers
Some of the services used on this website may involve international transfers of data outside the European Economic Area. In such cases, we will ensure that appropriate safeguards are in place in accordance with applicable data protection laws.
9. Your rights
You have the right to:
- Access your personal data
- Rectify inaccurate or incomplete data
- Request erasure of your data
- Request restriction of processing
- Object to processing
- Request data portability where applicable
- Withdraw your consent at any time, where processing is based on consent
- Lodge a complaint with the competent data protection authority
To exercise your rights, please contact us at:
Email: info@ferlockslocksmith.com
Phone: +34 966 093 957
You may be asked to provide proof of identity before we process your request.
10. Website comments
If visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam.
An anonymized string created from your email address may be provided to the Gravatar service to check whether you are using it. The Gravatar privacy policy is available on the Automattic website. After approval of your comment, your profile picture may be visible to the public alongside your comment.
11. Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS), as visitors to the website may be able to download and extract that data.
12. Cookies
This website may use technical, analytical, and, where applicable, personalization or third-party cookies.
If you leave a comment on our site, you may choose to save your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when leaving another comment. These cookies may last for one year.
If you visit our login page, a temporary cookie may be set to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, several cookies may be set to save your login information and screen display preferences. Login cookies may last for two days, and screen option cookies may last for one year. If you select “Remember Me”, your login may persist for two weeks. If you log out, the login cookies will be removed.
If you edit or publish an article, an additional cookie may be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article. It expires after one day.
For more information, please see our Cookie Policy.
13. Embedded content from other websites
Articles or pages on this site may include embedded content, such as videos, images, maps, or articles. Embedded content from other websites behaves in the same way as if the visitor had visited the other website directly.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, especially if you have an account and are logged in to those websites.
14. Password reset
If you request a password reset, your IP address may be included in the reset email.
15. What rights you have over your data
If you have an account on this site or have left comments, you may request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
You may also request that we erase any personal data we hold about you, except for any data we are required to keep for administrative, legal, or security purposes.
16. Where your data is sent
Visitor comments may be checked through an automated spam detection service.
17. Security of your data
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. Any updates will be posted on this page with the revised effective date.
19. Contact
If you have any questions about this Privacy Policy or about how we process your personal data, you can contact us at:
Cerrajeros Ferlocks
Email: info@ferlockslocksmith.com
Phone: +34 966 093 957
Website: https://ferlockslocksmith.com